Fri 1 March 2024
Give your agents time for what really matters
We’ve been in the customer service business since 2011, and in that time we’ve learned a lot from you, our customer service experts.
You told us that your agents spend too much time searching for answers in an endless loop of different sources like help center or internal articles, past conversations, or external content libraries. You told us about the struggle your agents face when troubleshooting complex issues, and the overwhelming amount of information they need to sort through when training and onboarding.
We’re here to tell you that it doesn’t have to be this way. AI is changing everything.
Fin AI Copilot gives every agent their own personal AI assistant. Fin can find information, help solve problems, and complete all of those time-intensive tasks in seconds. And you can trust the answers Fin provides are accurate because it pulls from your support materials, wherever they are.
We’re building a world where every agent becomes a superagent with an AI Copilot by their side. An AI Copilot that’s connected to the entire platform, is constantly learning, and can proactively problem solve alongside your human agents in real time. So your agents can onboard faster, work more efficiently, and spend more time focused on what really matters: building deeper, lasting customer relationships.
Expert training, troubleshooting, and guidance
Instant advice for agents
Fin can help agents figure out next steps,
troubleshoot issues, and answer follow-up
questions they would normally need a colleague
or leader to answer.
Transform training and onboarding
Fin can help onboard and train new agents
faster using internal training materials and past
agent conversations—if an agent needs help or
doesn't know what to do next, just ask Fin.
The best answers from conversation history
An untapped goldmine of data
Fin is the only AI assistant that can generate answers using your agents’ conversation history–customizing and personalizing every answer to suit the current conversation.
Maximize the impact of your best agents
Choose exactly which conversation history is used, so Fin only learns from your most experienced and knowledgeable agents.
Trusted information from any content source
Answers generated from internal and external content
Fin pulls the most relevant information from your
help center, internal articles, public URLs, PDFs,
and even syncs with Notion, Guru, or
Confluence to generate the best possible
answer, every time.
Browse and validate sources with every answer
Fin provides links to the top relevant sources
with every answer, so agents can access,
browse, and validate answers directly in the
inbox.
Deep insights, complete oversight
AI-powered reporting and insights
Keep an eye on how support teammates are
using Fin, so you can evaluate the quality of
answers and support interactions.
Control Fin’s access to sources
Set permissions for which content and
conversations Fin can pull from–either as a bulk
action or as you publish new materials.